Customer Service and Returns
When you purchase a product from us, it's a product that we made. We mixed the ingredients, filled the jar, put the label, addressed the box and delivered it to the Post Office. We built this website and we maintain it. We are the sales department, the tech department, the shipping department and the administration. We may not be perfect but your satisfaction is our top priority so we really try to be. If you have a problem with a transaction or one of our products, just let us know and we will work with you to resolve the issue. You can email us at "firstname.lastname@example.org" or call us at 775-450-2286. We will make every effort to respond to all customer service inquiries within 1 business day.
Please be aware that all of our product is hand made, and as such, will vary slightly in color and may contain slight blemishes. All sales are final, however if your product seems to be defective or is damaged in shipment let us know and we'll replace it. Just give us a call at 775-450-2286 or email us at email@example.com .
Thank you so much for your patronage. We realize that we're not the only Bath and Candle Company out there. Our mission is to strive every day in every way to be the company that you trust and come back to. Now, relax and enjoy!
Mike and Kathy Hall